NDIS and Aged Care Home Support in Canberra

What everyday NDIS and aged care support at home can include, and what to ask a provider.

Everyday support at home can make a big difference to independence and wellbeing. For NDIS participants and older Australians, that support often covers practical tasks such as cleaning, getting to appointments and preparing meals. This guide explains what support can look like and what to ask when choosing a provider.

What everyday support can include

Regular home cleaning
Transport to appointments and outings
Grocery shopping
Meal preparation
Social activities and community participation
Admin work support

What to ask a provider

Are you a registered provider?
Will I see the same support worker regularly?
How flexible is scheduling if my needs change?
How do you communicate with me and my family or carers?
Can one team look after several parts of my support?

Checking funding

Whether a particular service can be funded depends on your individual plan and goals. If you are an NDIS participant, talk to your support coordinator, plan manager or the NDIS directly before booking. For aged care, the My Aged Care website and assessment process is the place to start. We are always happy to talk through what we can provide so you can have an informed conversation about your plan.

Support built around you

How home support is usually arranged

Every plan is different, but the process often looks like this:

Look at your plan and the supports you are funded for
Talk to your support coordinator or plan manager about what you need
Choose a provider and agree on the tasks, times and price in a service agreement
Start with a first visit, then adjust the support as your needs change

Questions families often ask

Can I choose which workers support me? You can ask a provider about consistent workers.
Can I change provider later? Participants can change providers if the support is not meeting their needs, subject to the service agreement terms.
Is cleaning covered? Read our guide: Does NDIS cover cleaning?

Keeping support safe and respectful

Look for police-checked, insured workers, clear communication, and respect for your privacy and preferences. You should always feel comfortable asking questions. You can read more about our NDIS and aged care support in Canberra.

ZAK Total Solutions is an NDIS registered provider supporting participants and aged care clients across Canberra and the ACT. Our team provides home cleaning, transport, meal preparation, social activities and admin work support, tailored to each person. Learn more about our NDIS and aged care services, or get in touch to talk about what you need.